Customer Care Policy
We will be glad to help carry your purchases to the car.
We will refund purchases returned in original packaging with a receipt within 30 days of purchase. Refunds will be issued in the same form of tender with which the product was purchased.
Goods returned opened or without a receipt can be exchanged or refunded to a gift card. If a Gift Card was used as a partial tender, that returned amount will be placed on a new Gift Card before other tenders are applied.
Final sale on all clearance items.
There are some exceptions to our policy regarding returns and refunds. These include:
- Clearance Items
- Litter Pans
- Sanitary Products (Pet Diapers)
- Cat Trees
- Special Orders